EN 
ESBusiness websites
Routine technical care and a clear path for fixes, content requests and planned improvements.
Website Maintenance and Support
We keep business websites secure, stable and up to date, giving teams reliable technical support without the cost of a full in-house function.
Best fit
Who this service is for
WordPress websites
Core, theme and plugin changes handled with backups, testing and compatibility in mind.
Ecommerce websites
Extra attention to checkout, catalogue, payment and integration dependencies.
Inherited websites
A structured review before ongoing support begins, so access, risks and responsibilities are understood.
Deliverables
What we can deliver
- Security and uptime monitoring
- CMS, plugin and dependency updates
- Backup and recovery checks
- Bug fixes and compatibility work
- Performance and technical improvements
Scope
A maintenance plan your team can understand
Support works best when recurring care, requests and larger improvements are separated. We document what is included, who approves changes and how urgent issues are prioritised before work starts.
Monitoring and updates
Availability checks and a controlled routine for CMS, plugin, theme and dependency updates.
Backups and recovery
Backup frequency matched to the site’s change rate, with recovery access and restore assumptions reviewed.
Requests and bug fixes
A named request route, reproducible issue details and an agreed priority model for business impact.
Security and ownership
Least-privilege accounts, retained client ownership and removal of access that is no longer required.
Delivery
How the work is organised
- Review the current website
- Agree priorities and response expectations
- Create a safe update routine
- Resolve requests and monitor stability
- Share concise progress reports
Planning
What shapes the proposal
Response model
Priorities and communication paths are agreed for the website and team; response commitments are defined in the proposal.
Cost factors
Platform complexity, ecommerce, integrations, request volume, monitoring and security needs affect the monthly scope.
Safe handover
Domain, hosting, code and analytics ownership stay clear, with accounts and recovery information documented.
How we work
Clear ownership from the first conversation to release
Business-critical digital work needs more than polished screens. We agree how decisions, access, quality checks and communication will be handled before delivery starts.
NDA and ownership
Confidentiality, source files, code ownership and handover terms are written into the project agreement.
Transparent delivery
You can see the agreed scope, current milestone, open decisions and material risks throughout the project.
Reliable communication
A named contact, an agreed update rhythm and concise written decisions keep the work moving across teams and time zones.
Quality assurance
Responsive layouts, critical journeys, integrations and browser compatibility are checked before release.
Security by design
Access is limited to what the work requires, sensitive flows are reviewed and recovery is considered before launch.
Tell us what you are building, the decision you need to make and the deadline you are working towards.
Request a proposalPractical answers
Frequently asked questions
What should a website maintenance plan include?
A useful plan defines monitoring, updates, backups, recovery checks, request handling, compatibility testing, security responsibilities, reporting and which improvements require separate approval.
How often should a business website be backed up and updated?
Frequency should match how often the site changes and how much data the business can afford to lose. Updates should be reviewed regularly, tested safely and paired with a recoverable backup.
What access is safe to give a maintenance provider?
Provide named, least-privilege accounts whenever possible, keep ownership of hosting and domain accounts, use multi-factor authentication, and remove temporary access when work is complete.
How do I choose a website support provider?
Check the supported technology, request process, backup and recovery practice, ownership rules, security controls, reporting and how urgent work is prioritised. Avoid plans that promise response times without defining scope.
What affects the monthly cost of website maintenance?
Cost depends on platform complexity, ecommerce or business integrations, update frequency, expected request volume, monitoring, security requirements and the response model agreed for urgent issues.
Explore related work
Related services and proof
Scope and pricing
Every project is scoped around its markets, existing assets, integrations and delivery timeline. After a short discovery call, we provide a clear proposal with deliverables, assumptions and the next milestone.
